Organization Name:
(组织名称) BCITS Private Limited
(组织名称) BCITS Private Limited
Organizational Unit:
(组织单位) Service Delivery Unit
(组织单位) Service Delivery Unit
Maturity Level:
(成熟度) Maturity Level 3
(成熟度) Maturity Level 3
Appraisal End Date:
(评估结束日期) Feb 23, 2019
(评估结束日期) Feb 23, 2019
Lead Appraiser:
(主任评估师) Rajiv Shetye
(主任评估师) Rajiv Shetye
Sponsor:
(发起人) Sridhar Tummala
(发起人) Sridhar Tummala
- Sampling Summary:
(抽样汇总) -
Sampling Factors: Location (Not Relevant: Services managed from a single location.)
Customer (Not Relevant: OU has only two work units. Each WU is for a specific customer. Thus, the sampling based on Service Type automatically includes specific customer related processes, if any. In any case, presently the services are not meant to be customer specific.)
Size (Not Relevant: Distinct service types. Hence, there is no specific influence due to size. In any case, both types have similar staff size.)
Organizational Structure (Not Relevant: OU has only two work units. Each WU has its own team structure. Thus, the sampling based on Service Type automatically includes specific team structure related processes, if any. The overall management structure is the same for both the Service Types.)
Type of Work: Two distinct types of services are being offered.Sampling Factor Values: Meter data acquisition (Type of Work): Acquisition of meter data.
Billing (Type of Work): Billing for the Utility.Subgroups: Billing Services: On time and accurate billing.
12 People, 1 Basic Units
– Billing
Metering Services: Meter Data Acquisition
9 People, 1 Basic Units
– Meter data acquisition
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