||Location (Not Relevant: All the projects are managed and delivered out of one location, Shenzhen, China)
Customer: There are two major customers at present. The processes are customized based on customer characteristics.
Size (Not Relevant: Large projects will be divided into small teams and follow the same QMS with minimal tailoring, so size is not a sampling factor.)
Organizational Structure (Not Relevant: All project outsourcing projects of developing type follow the same organizational structure.)
Type of Work (Not Relevant: Only include development outsourcing projects.)
|Sampling Factor Values:
||CGN (Customer): The outsourcing projects for the client – CGN
FuMei (Customer): The outsourcing projects for the client – FuMei.
G1: The development projects for the client CGN.
79 People, 17 Basic Units
G2: The development projects for the client FuMei.
7 People, 1 Basic Units