||Location (Not Relevant: There is only one premises and hence not applicable.)
Customer: There are customers who are external and internal (other departments).
Size (Not Relevant: All projects are small in size (4-8 individuals))
Organizational Structure (Not Relevant: The department consists of only 20-25 individuals and there is specific structure at present.)
Type of Work (Not Relevant: All of are development type of work.)
|Sampling Factor Values:
||External (Customer): Customers who are outside the organization.
Internal (Customer): Customers who are internal to the organization.
External Customers: Customers who are external to the organization
8 People, 1 Basic Units
Internal Customers: Customer who are internal to the organization
13 People, 2 Basic Units