SDSP – Dev: This sub group is responsible for software development projects. Scope involves Requirement Gathering and Understanding, Design Document Preparation and Review of the design document, Coding and Unit testing, Functional Testing, Defect Logging and Defect Closure.
2 People, 1 Basic Units
SDSP – Supp: This subgroup is responsible for software support projects. Scope involves the receipt of a problem ticket/issue from users, initial analysis of the ticket, analyzing the cause, fixing the issue, and delivering the solution to the customer. All problem tickets are tracked and reported based on agreed SLAs.
34 People, 2 Basic Units