Organization Name:
(组织名称) DEV Information Technology Ltd.
(组织名称) DEV Information Technology Ltd.
Organizational Unit:
(组织单位) Infrastructure Management Services (IMS)
(组织单位) Infrastructure Management Services (IMS)
Maturity Level:
(成熟度) Maturity Level 3
(成熟度) Maturity Level 3
Appraisal End Date:
(评估结束日期) Nov 04, 2017
(评估结束日期) Nov 04, 2017
Lead Appraiser:
(主任评估师) Hitesh Sanghavi
(主任评估师) Hitesh Sanghavi
Sponsor:
(发起人) Vishal Vasu
(发起人) Vishal Vasu
- Sampling Summary:
(抽样汇总) -
Sampling Factors: Location (Not Relevant: Single location of operation. This location is not a potential sampling factor)
Customer (Not Relevant: Similar customer types with similar needs.This customer is not a potential sampling factor.)
Size (Not Relevant: Size is not significant as similar size work requests)
Organizational Structure (Not Relevant: Small organization, single site, and flat organization structure)
Type of Work: 3 types of work profiles identified: 1.Data Centre Operations Support 2.End-user Computing & Server Support 3.Helpdesk ServicesSampling Factor Values: Data Centre Operations Support (Type of Work): These are services related to Data center operations
End-user Computing & Server Support (Type of Work): These are services related to End-user Computing and Server Support activities
Helpdesk Services (Type of Work): Thes are services related to Help Desk operations for the users related problemsSubgroups: Data-COS: Data Centre Operations Support
23 People, 3 Basic Units
– Data Centre Operations Support
End-user CSS: End-user Computing & Server Support
14 People, 4 Basic Units
– End-user Computing & Server Support
Helpdesk: Helpdesk Services
24 People, 3 Basic Units
– Helpdesk Services
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