Organization Name:
(组织名称) Elotech Gestão Pública Ltda
(组织名称) Elotech Gestão Pública Ltda
Organizational Unit:
(组织单位) Software Development and Support
(组织单位) Software Development and Support
Maturity Level:
(成熟度) Maturity Level 3
(成熟度) Maturity Level 3
Appraisal End Date:
(评估结束日期) Feb 23, 2018
(评估结束日期) Feb 23, 2018
Lead Appraiser:
(主任评估师) Ana Rouiller
(主任评估师) Ana Rouiller
Sponsor:
(发起人) Marco Andrade
(发起人) Marco Andrade
- Sampling Summary:
(抽样汇总) -
Sampling Factors: Location (Not Relevant: Just one location – Maringá)
Customer (Not Relevant: All customers are similar and all services/projects are performed following the same processes (not depend of customer))
Size (Not Relevant: All projects/services are executed always for fixed number of people inside of teams. The teams are usually 4 – 10 people)
Organizational Structure (Not Relevant: All parts of OU are selected for this appraisal. All work under the OU use the same structure)
Type of Work: The work can affect the process that is usedSampling Factor Values: Software development and maintenance (Type of Work): Work realized for people that do maintenance and development of new features on Elotech products
Support (Type of Work): Work that is realized to attend the customers needs related with Elotech products (helpdesk). Registry the new needs of customers and bugsSubgroups: Software development and maintenance: Subgroup that is responsable to execute the understanding, development and delivery the new features of Elotech products for customers
33 People, 5 Basic Units
– Software development and maintenance
Support: Subgroup that attend the customers needs related with Elotech products. Registry the new needs and bugs.
28 People, 1 Basic Units
– Support
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