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Ericsson India Global Services Private Limited-CMMI3

Organization Name:
(组织名称)

Organizational Unit:
(组织单位)

Maturity Level:
(成熟度)

Lead Appraiser:
(主任评估师)

Sponsor:
(发起人)

Appraisal End Date:
(评估结束日期)

Sampling Summary:
(抽样汇总)
Sampling Factors: Location: As some of the people practices & processes followed could be affected by both time zones and cultural factors. Hence “Location” has been taken as a sampling factor with three groups of locations – LOC1 East Asia (Philippines & China), LOC2 India and LOC3 Europe & North America (Stockholm, Madrid and Dallas)
Customer (Not Relevant: As the Organizational unit serves only one customer Ericsson Internal staffs. Basic units provides services to internal staffs of Ericsson)
Size (Not Relevant: As the size does not differentiate the work being performed. Set of standard Workforce / HR practices & Operational processes being used do not differ based on size. Work performed based on common OU level Workforce / HR management system do not differ based on size and therefore this has no bearing or distinction on the process execution. Also irrespective of size all the basic units in the Organizational unit are required to follow & implement OU defined Workforce / HR policies & processes)
Organizational Structure (Not Relevant: Organizational Structure sampling factor is subsumed in Type of work sampling factors that defines the way different work type being organized as part of the Organizational Unit)
Type of Work: As there are two different types of work covering GSSC (Global Shared Service Centre) and COE (Centres of Excellence) being performed. Processes used differ across these types of work and hence has been selected as a sampling factor
Sampling Factor Values: LOC1 – East Asia (Phillippines & China) (Location): Basic units covering Philippines and China
LOC2 – India (Location): Basic units covering India
LOC3 – Europe & North America (Stockholm, Madrid and Dallas) (Location): Basic units covering Stockholm, Madrid and Dallas
GSSC (Global Shared Service Centre (Type of Work): GSSC manages different SME processes such as Talent Acquisition, Learning & Development administration, Total Rewards and Workforce planning & analytics
COE (Centres of Excellence) (Type of Work): COE’s provide operational support and manages delivery related to core HR areas such as COE TYP&B, End user support, International mobility and HRMS
Subgroups: SG1 LOC1-East Asia-COE: This subgroups comprises of basic units covering Philippines and China in COE type of work in the core HR areas such as COE TYP&B, End user support, International mobility and HRMS
71 People, 2 Basic Units
– LOC1 – East Asia (Phillippines & China)
– COE (Centres of Excellence)
SG2 LOC2-India-GSSC: This subgroups comprises of basic units covering India executing Global Shared Service Centre type of work such as Talent Acquisition, Learning & Development administration, Total Rewards and Workforce planning & analytics
153 People, 4 Basic Units
– LOC2 – India
– GSSC (Global Shared Service Centre
SG3 LOC3-Europe & North America-COE: This subgroup comprises of basic units covering Stockholm, Madrid and Dallas executing COE type of work in the core HR areas such as COE TYP&B, End user support, International mobility and HRMS
215 People, 3 Basic Units
– LOC3 – Europe & North America (Stockholm, Madrid and Dallas)
– COE (Centres of Excellence)
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