||Location (Not Relevant: There is only one location in Bogotá.)
Customer (Not Relevant: The work is performed in the same way no matter customer type.)
Size (Not Relevant: All projects are similar in size.)
Organizational Structure (Not Relevant: Only one Unit (Services and Development Projects Unit))
Type of Work: Work is divided into Custom Development, Software Maintenance and Testing.
|Sampling Factor Values:
||Custom Development (Type of Work): Custom Development
Software Maintenance (Type of Work): Software Maintenance
Testing Services (Type of Work): Testing Services
S1-Software Maintenance: APM (Application Portfolio Management) is aimed at the maintenance of applications (corrective, adaptive and evolutive maintenance).
61 People, 3 Basic Units
– Software Maintenance
S2-Testing: Outsourcing management of some area or activity of the company to a specialized provider that guarantees a service quality that is difficult to reach otherwise.
21 People, 2 Basic Units
– Testing Services
S3-Custom Development: In house Development and Software solutions Implementation.
17 People, 2 Basic Units
– Custom Development