||Location (Not Relevant: All projects are developed at the same location)
Customer (Not Relevant: Same processes are used for all projects regardless of the internal or external customers.)
Size (Not Relevant: All projects are in similar size less than 20 and no process differentiation occurs based on size.)
Organizational Structure: One internal product is developed under R&D center while the rest projects are developed under Network Optimization Department for telecom operator companies.
Type of Work (Not Relevant: All projects are software development.)
|Sampling Factor Values:
||R&D Center (Organizational Structure): Development and maintenance of the internal system
Network Optimization Dept. (Organizational Structure): Development and maintenance of projects for external customers.
s1: Internal OA system
14 People, 1 Basic Units
– R&D Center
s2: Projects developed for external customers
29 People, 2 Basic Units
– Network Optimization Dept.