||Location (Not Relevant: All projects are developed in same office in Wuhan, Hubei province)
Customer (Not Relevant: The customer does not have a significant influence on how processes are implemented or performed within the organizational unit.)
Size (Not Relevant: Organization uses similar size in all the projects)
Organizational Structure (Not Relevant: For developing the projects, they are using the same organizational structure: R&D Center in Wuhan headquarter)
Type of Work: The R&D Center has differences in the processes when they work for creating a new product or maintaining an existing one.
|Sampling Factor Values:
||new development (Type of Work): Create a new product with the market needs or internal customer specifications
maintenance (Type of Work): Maintenance of existing solutions that are currently working for improve with new features (evolutive maintenance)
S1 Development new products: Projects that have as result a new product or solution that will be offered as solution for the customers.
15 People, 2 Basic Units
– new development
S2 Maintenance of products: Develop of next versions or evolution of existing products for improve the existing ones
7 People, 1 Basic Units