||Location (Not Relevant: Projects are executed at multiple locations. Process followed by projects is consistent across types of projects and do not vary based on location. Hence location is not an influencing factor.)
Customer (Not Relevant: Projects are executed for multiple government agencies. However projects in the OU follow Inalab defined QMS processes. The standard processes are not impacted based on customer. Hence customer is not an influencing factor.)
Size (Not Relevant: Inalab processes do not vary and do not differentiate projects based on size. There is no variation in the work performed by the projects based on the team size. Hence size is not an influencing factor.)
Organizational Structure (Not Relevant: OU is organized as a single unit. Projects are executed in the same unit. Hence organizational structure does not influence process.)
Type of Work: (Relevant: Type of work i.e. Development / Operations & Maintenance influences the process as estimation, scheduling, development and release processes are performed differently.)
|Sampling Factor Values:
||Dev (Type of Work): Projects of Software Feature Development in nature.
O&M (Type of Work): Projects of Software Operations & Maintenance in nature.
IT-Dev: This subgroup is responsible for carrying out software feature development work in relation to major enhancements to existing software applications. Phases include: • Requirement Analysis • Design • Implementation • Testing • Deployment and Maintenance
11 People, 3 Basic Units
IT-O&M: This subgroup is responsible for maintaining existing software applications and infrastructure.
8 People, 2 Basic Units