||Location (Not Relevant: No, the Services desk is located in two different cities, but each location uses the exact same standard process and have full access. There is one project manager that oversees the project in both locations.)
Customer (Not Relevant: No, Customer is the same)
Size (Not Relevant: No, size is not a factor as the projects within the OU are of similar size)
Organizational Structure (Not Relevant: No, the projects within organizational unit come from the same part of the organization.)
Type of Work: Yes, type of work are IT service projects. Development projects are not included in this appraisal.