Organization Name:
(组织名称) Ericsson India Global Services Pvt. Ltd.
(组织名称) Ericsson India Global Services Pvt. Ltd.
Organizational Unit:
(组织单位) Bid Office
(组织单位) Bid Office
Maturity Level:
(成熟度) Maturity Level 3
(成熟度) Maturity Level 3
Appraisal End Date:
(评估结束日期) Nov 27, 2013
(评估结束日期) Nov 27, 2013
Lead Appraiser:
(主任评估师) Rajiv Nag
(主任评估师) Rajiv Nag
Sponsor:
(发起人) Girish Kadam
(发起人) Girish Kadam
- Sampling Summary:
(抽样汇总) -
Sampling Factors: Location (Not Relevant: Only One Location. No Bearing On Process Execution.)
Customer (Not Relevant: The Bid office has signed agreements with 8 Ericsson offices around the world. We found that, no matter where the bid request came from, the processes followed are exactly the same.)
Size (Not Relevant: Turnaround times for the Bid requests, depending on the size of work, range from 5 to 10 days. The processes followed for handling the bid request is the same, irrespective of the size of the bid request.)
Organizational Structure: The OU is divided into various Practices which are largely decided by the Technologies they handle. Thus examples of these Practices are Mobile Broad band (MBB), Communication Services(COS) etc. The organization structure of the OU reflects these Practices. Thus there is a MBB Practice Leader, COS Practice Leader. Each Practice is managed, from the Service Management perspective, as one basic unit. Thus, corresponding to the 4 practices, there are 4 Basic Units.
Type of Work (Not Relevant: There is only one type of work handled by the OU.)Sampling Factor Values: OSS/BSS (Organizational Structure): Operations Support Systems / Business Support Systems
COS (Organizational Structure): COMMUNICATION SERVICES
MBB (Organizational Structure): MOBILE BROADBAND
FBC (Organizational Structure): FIXED BROADBAND AND CONVERGENCESubgroups: Practice 1: Operations and Business Support Systems
17 People, 1 Basic Units
– OSS/BSS
Practice 2: Communication Services
12 People, 1 Basic Units
– COS
Practice 3: Mobile Broadband
32 People, 1 Basic Units
– MBB
Practice 4: Fixed Broadband and Convergence
17 People, 1 Basic Units
– FBC
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