||Location (Not Relevant: All project work is performed at IT Concepts and customer sites in the metropolitan Washington, DC and Baltimore, MD area with no differences in process implementation.)
Customer (Not Relevant: Development work is performed for an internal customer; services work is performed for government clients using the organization’s standard processes. No differences in process implementation were noted based on type of customer.)
Size (Not Relevant: Although project size varies, all are less than 20 FTE, and use the organization’s standard processes with appropriate tailoring. Project size was not identified as a relevant sampling factor)
Organizational Structure (Not Relevant: All projects operate within the IT Concepts organizational unit and report to the same senior management. Organizational structure was not identified as a relevant sampling factor.)
Type of Work: Types of work in the organizational unit include development and services. There is one development project in the organizational unit. The type of work performed by the services projects do not differ.