||Location (Not Relevant: There is only one location: Nanjing, where all software projects are developed.)
Customer: There are two types of customer served by the OU: external customer(government agencies) and internal customer(some software is developed for internal management).
Size (Not Relevant: Similar size is observed for all candidate projects considered for this appraisal.)
Organizational Structure (Not Relevant: All projects are developed under the Software Research and Development Department. No division to the OU is observed.)
Type of Work (Not Relevant: There is only one type of work executed by the OU: software development.)
|Sampling Factor Values:
||External (Customer): External customer refers to government agencies.
Internal (Customer): Internal customer refers to the organization itself.
GroupA: The subgroup develops software projects for government agencies.
20 People, 4 Basic Units
GroupB: The subgroup develops an ERP system for internal business management.
5 People, 1 Basic Units