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K4 Solutions, Inc.-CMMI3

Organization Name:
(组织名称)

Organizational Unit:
(组织单位)

Maturity Level:
(成熟度)

Lead Appraiser:
(主任评估师)

Sponsor:
(发起人)

Appraisal End Date:
(评估结束日期)

Sampling Summary:
(抽样汇总)
Sampling Factors: Location (Not Relevant: Scope is only for the projects executed from Northern VA, USA location so this factor is not applicable.)
Customer (Not Relevant: There is no influence by customer to define customer specific process and Processes which are implemented is essentially same for all the customers, so customer is not a relevant sampling factor.)
Size (Not Relevant: Size of the projects are almost similar and process implementation does not differ due to size so Size is not considered as sampling factor.)
Organizational Structure (Not Relevant: All projects are executing in IT Managed Services Unit is not relevant sampling factor)
Type of Work: Client specific work, or non-client specific work. All projects are IT Managed Services work specific to the clients.
Sampling Factor Values: Call Center Services (Type of Work): K4 Solutions provides services to support the Tier 2 Call Center Support Services
Proposal Services (Type of Work): The proposal operations team prepares and delivers Government Contract response documents. Deliver compliant proposals on a timely, cost-effective manner to internal and external customers
Subgroups: SG1: Service Lifecycle activities covering “call center project” processes
33 People, 1 Basic Units
– Call Center Services
SG2: Service Lifecycle activities covering “Proposal Services” processes
5 People, 1 Basic Units
– Proposal Services
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