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Mahindra & Mahindra Financial Services Limited-CMMI3

Organization Name:
(组织名称)

Organizational Unit:
(组织单位)

Maturity Level:
(成熟度)

Lead Appraiser:
(主任评估师)

Sponsor:
(发起人)

Appraisal End Date:
(评估结束日期)

Sampling Summary:
(抽样汇总)
Sampling Factors: Location (Not Relevant: OU has a nationwide presence in terms HO and zonal offices. However most of the activities are performed at national level in Mumbai. Depending on nature of services offered, activities are also executed at zonal level and are considered in “organisational structure” as sampling factor. There is no process variability based on locations since BMS (organisational processes) is centralised and deployed across all locations.)
Customer (Not Relevant: OU provides lending services to different customers from SME sector. All the services are executed as per organisational policies and guidelines hence able to follow standard processes. Hence this was not considered as relevant sampling factor.)
Size (Not Relevant: There is no significant process variation among workgroups due to size except retail which has higher size due to zonal presence. However impact of the same is also reflected on organizational structure and is considered in below sampling factor. Hence size was not considered to be critical.)
Organizational Structure: Organisational structure varies among workgroups depending on nature and reach (national or zonal) of its services. Hence this was considered as relevant sampling factor.
Type of Work: OU primarily has 5 types of services offered i.e. retail, business enterprise, institutional lending, channel finance and operations. Hence this was considered for sampling factor.
Sampling Factor Values: National (Organizational Structure): Few of the workgroups manages most of its activities nationally given the nature and market reach for its services
Zonal (Organizational Structure): Few of the workgroups manages its activities nationally and also at zonal level given the nature and market reach for its service
Business Enterprise (Type of Work): This involves lending services to large business houses
Channel Finance (Type of Work): This involves lending services to channel partners
Institutional Lending (Type of Work): This involves lending services to other NBFC”s
Retail (Type of Work): This involves lending services to retail clientele
Compliance and Operations (Type of Work): This workgroup is involved in compliance and operations support for customers of all other verticals
Subgroups: G1: This subgroup involved business enterprise lending services operating at national level
29 People, 1 Basic Units
– National
– Business Enterprise
G2: This subgroup involved lending services to channel partners operating at national level
38 People, 1 Basic Units
– Channel Finance
– National
G3: This subgroup involved lending services to other NBFC”s operating at national level
5 People, 1 Basic Units
– National
– Institutional Lending
G4: This subgroup involved lending services to retail clients operating at zonal level
205 People, 3 Basic Units
– Retail
– Zonal
G5: This subgroup involved operations and complaince services operating at national level
11 People, 1 Basic Units
– Compliance and Operations
– National
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