||Location (Not Relevant: Location has no impact on process implementation because none of the processes are location-specific. Standard process methodology is followed.)
Customer (Not Relevant: As organization is providing services in similar domain and similar processes are applied.)
Size (Not Relevant: There is a provision of project tailoring from the standard methodology in case required. The appraisal sample projects were of similar size/nature and no tailoring which distinguishes one from the other was carried out in these projects. Standard stages were followed. Hence size was not taken as a relevant factor.)
Organizational Structure (Not Relevant: All projects are under the same structure (Organizational Unit) called (Enterprise Solutions Division). Within the projects, as well, the structure is similar containing program manager, project manager / project lead, team-members, etc.)
Type of Work: Two types of service activities are carried out: (1) Software Solutions Service (2) IT Infrastructure Service.
|Sampling Factor Values:
||Software Solutions Service (Type of Work): The nature of work is to provide design, development, implementation and maintenance of Software Solutions to customers
IT Infrastructure Services (Type of Work): The nature of work is to provide IT Infrastructure Services to customers.
Software Solutions Service: The nature of work is to provide design, development, implementation and maintenance of Software Solutions to customers.
3 People, 1 Basic Units
– Software Solutions Service
IT Infrastructure Service: The nature of work is to provide IT Infrastructure Service to customers.
30 People, 4 Basic Units
– IT Infrastructure Services