||Location (Not Relevant: The management is perform in HQ a single site, and delivery is perform for a single customer)
Customer (Not Relevant: The contract is a single customer)
Size (Not Relevant: This is a single project)
Organizational Structure (Not Relevant: The project has one structure)
Type of Work: The work is for the Enterprise Service Desk contract
|Sampling Factor Values:
||In Scope Work (Type of Work): Contracted services that are in scope, single customer contract.
Project out of Scope (Type of Work): No contract
Inscope Contract: This subgroup is responsible for contracted services; Incident Management, Desktop Support, Customer Service Desk, and related services.
119 People, 1 Basic Units
– In Scope Work