||Location (Not Relevant: All projects and work groups of organizational unit are performed only in Moscow office and managed by headquarter located in this office. Thus, location can”t be considered as significant factor.)
Customer (Not Relevant: Only divisions of NSD can play a role of customer for projects but all of these projects are following to the same regulations. Also, this internal customer defines the scope of work groups activities. Thus, this factor has no influence on projects.)
Size (Not Relevant: All main projects of organizational unit (and work groups) are relatively equal in terms of size. Deviations in size have no influence on project execution or work. Thus, this factor has no influence on projects.)
Organizational Structure (Not Relevant: No matter on approach using in projects, organizational structure of organizational unit”s projects and groups is defined in organizational regulations. Thus, this factor is excluded from consideration.)
Type of Work: Activities in IT Division are aimed on support of internal and external users of own developed and acquired systems. It means that there several type of work and this factor should be considered as significant.
|Sampling Factor Values:
||Systems development (Type of Work): Development of new systems and enhancements of existing.
Services (Type of Work): Services, related to systems and products end users and customers support with resolving of incidents and other issues.
Services: Dedicated work groups for systems and products end users and customers support
35 People, 5 Basic Units
Development: Projects dedicated to development of new systems and products or to enhancements of existing.
315 People, 8 Basic Units
– Systems development