||Location (Not Relevant: All projects and support functions are located in Jinan.)
Customer: OU has two type of Customers: Government and Business.
Size (Not Relevant: All of projects are small projects, size is not a relevant factor.)
Organizational Structure (Not Relevant: All projects are controlled by Software R&D Center.)
Type of Work (Not Relevant: All projects develops documents archive management related software.)
|Sampling Factor Values:
||Government (Customer): Government domain customers.
Business (Customer): Business domain customers.
A: Government domain customer
20 People, 4 Basic Units
B: Business domain customer
16 People, 3 Basic Units