||Location (Not Relevant: There is only one service office locate in Shanghai city)
Customer: Yes, customers are from two major industries. One is government customer. Another one is financial and enterprise customers.
Size (Not Relevant: All project sizes are below 10 people. The organization assumes all projects are same size.)
Organizational Structure (Not Relevant: R&D Center is the single department delivers software implementation services.)
Type of Work (Not Relevant: All projects are software implementation services.)
|Sampling Factor Values:
||Government Customer (Customer): Customers are from government.
Financial & Enterprise Customer (Customer): Customers are from commercial areas, including customers from financial industry.
Government Customer: Customers are from government. Project implementation processes must consider and follow government management requirements.
38 People, 7 Basic Units
– Government Customer
Enterprise Customer: Customers are from financial and enterprise industries. Project implementation processes should be able to support high software quality and faster delivery.
16 People, 4 Basic Units
– Financial & Enterprise Customer