||Location (Not Relevant: All Work done in single Location Shenzhen, hence it is not a sampling factor.)
Customer (Not Relevant: The same customer type for all basic units, hence is not relevant sampling factor.)
Size (Not Relevant: All projects are almost of the same scale with 9 to 11 developers in the project team, hence is not a relevant sampling factor.)
Organizational Structure (Not Relevant: All teams report to one senior manager and all basic units belong to one technology department, hence is not a relevant factor.)
Type of Work: There are 2 types of work: maintenance projects and new product development projects. Different type of work has different process tailoring, such as tailoring of engineering activates and work products.