Organization Name:
(组织名称) Systems Plus Inc.
(组织名称) Systems Plus Inc.
Organizational Unit:
(组织单位) Service Delivery division
(组织单位) Service Delivery division
Maturity Level:
(成熟度) Maturity Level 3
(成熟度) Maturity Level 3
Appraisal End Date:
(评估结束日期) Dec 20, 2016
(评估结束日期) Dec 20, 2016
Lead Appraiser:
(主任评估师) Hasan Syed Niaz
(主任评估师) Hasan Syed Niaz
Sponsor:
(发起人) Brij Koolwal
(发起人) Brij Koolwal
- Sampling Summary:
(抽样汇总) -
Sampling Factors: Location (Not Relevant: Location has no impact on the way work is performed as the standard processes are followed. The sample covers 100% of the location. [Not Relevant])
Customer: There are two types of customers: Defense Type (DT) and Non-Defense Type (NDT). Each type of customer has some requirements of handling and supporting the services (e.g., cleared vs. regular staff) and logging and reporting of incidents. Although all the standard processes are followed some reporting requirements are more emphasized in the Defense Type of customers. [Relevant]
Size (Not Relevant: The service offerings are of similar size (PTE/FTE) regardless of customer type as these services are offered with some shared resources following SLAs. All the processes are applied. [Not Relevant].)
Organizational Structure (Not Relevant: It is Not Relevant as Organization structure is same and has no impact on the way work is performed as the standard processes are followed. [Not Relevant].)
Type of Work (Not Relevant: Type of work is same and has no impact on the way work is performed as the standard processes are followed so it is Not Relevant. [Not Relevant].)Sampling Factor Values: Defense Type (DT) (Customer): Defense type of customer is offered the services per their specific type of SLA.
Non-Defense Type (NDT) (Customer): Non-Defense type of customer is offered the services per their type of SLA.Subgroups: DT: Defense type of customer is offered the services per their specific type of SLA.
9 People, 1 Basic Units
– Defense Type (DT)
NDT: Non-Defense type of customer is offered the services per their type of SLA.
8 People, 1 Basic Units
– Non-Defense Type (NDT)
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