||Location (Not Relevant: Location has no impact on process implementation because none of the processes are location-specific. CTE Standard process methodology is followed.)
Customer (Not Relevant: As organization is providing services in similar domain and similar processes are applied.)
Size (Not Relevant: There is a provision of project tailoring from the standard methodology in case required. The appraisal sample projects were of similar size and no significant tailoring which distinguishes one from the other was carried out in these projects. Standard stages were followed. Hence size was not taken as a relevant factor.)
Organizational Structure (Not Relevant: All projects are under the same structure (Organizational Unit) called (Services Division). Within the projects, as well, the structure is similar containing program manager, project manager / project lead, team-members, etc.)
Type of Work: Two types of Service Delivery activities are carried out: (1) Software Solutions Services (2) IT Support Services. Wherever required standard processes are tailored to prepare the project defined process.
|Sampling Factor Values:
||Solutions Services (Type of Work): The process is to provide design, development & maintenance services to its customers for software solutions.
Support Services (Type of Work): The process is to provide IT Support and Logistics Support Services to its customer
Software Solutions Services: The process is to provide design, development & maintenance services to its customers for software solutions
14 People, 3 Basic Units
– Solutions Services
IT Support Services: The process is to provide IT Support and Logistics Support Services to its customer
4 People, 1 Basic Units
– Support Services