TIVIT Terceirização de Processos, Serviços e Tecnologia

Organization Name：
（组织名称） TIVIT Terceirização de Processos, Serviços e Tecnologia

Organizational Unit：
（组织单位） Systems Development and Maintenance Ipiranga – DMI

Maturity Level：
（成熟度） Maturity Level 3

Appraisal End Date：
（评估结束日期） Jan 28, 2015

Lead Appraiser：
（主任评估师） Sheila Fucase

Sponsor：
（发起人） Fabiano Droguetti

Sampling Summary： （抽样汇总）

Sampling Factors:	Location (Not Relevant: There is only one site considered.) Customer: There are 2 types of customers category, which has influence on the process being applied by project teams. Size (Not Relevant: Size category does not influence significantly the process followed by projects. This factor does not influence significantly the process implementation in the OU because all projects have similar size at the moment of this appraisal, all of then apply the complete lifecycle definition of processes. Their process was developed to support the typical projects they perform, size is not a factor for tailoring, for example.) Organizational Structure (Not Relevant: There is only one area involved.) Type of Work (Not Relevant: There is only one type of work (software development).) Group of Technology: Technologies applied in projects.
Sampling Factor Values:	External (Customer): External customers from Tivit. Internal (Customer): Internal customers of Tivit. Java, C (Group of Technology): Projects involvind technologies Java, C or similar. Cobol (Group of Technology): Projects involving technology Cobol or similar.
Subgroups:	SG1: External, Java/C 20 People, 4 Basic Units – External – Java, C SG2: External, Cobol 25 People, 3 Basic Units – External – Cobol SG3: Internal, Java/C 15 People, 3 Basic Units – Internal – Java, C

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