||Location (Not Relevant: AMCOM building 5300 is the location of all IT Services.)
Customer (Not Relevant: Different customers do not affect the way the Services are provided.)
Size (Not Relevant: The Service size, in terms of the number of people managing, conducting, and providing the service, does not affect the way the service is provided.)
Organizational Structure (Not Relevant: All IT Services are provided within the AMCOM CIO/G6 organization.)
Type of Work: The type of IT service work does affect the way the service processes are conducted.
|Sampling Factor Values:
||Information Management (Type of Work): Management, analysis, governance, and process improvement of AMCOM information.
Technology Management (Type of Work): Life cycle administration, operation, and maintenance of IT services software.
Information Management: Management, analysis, governance, and process improvement of AMCOM information.
10 People, 4 Basic Units
– Information Management
Technology Management: Management of IT Service technology.
22 People, 6 Basic Units
– Technology Management