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UNISYS, S. L. U.-CMMI3

Organization Name:
(组织名称)

Organizational Unit:
(组织单位)

Maturity Level:
(成熟度)

Lead Appraiser:
(主任评估师)

Sponsor:
(发起人)

Appraisal End Date:
(评估结束日期)

Sampling Summary:
(抽样汇总)
Sampling Factors: Location (Not Relevant: All locations use the same methods because the way of work is documented in the same Global SDF (Service Delivery Framework) and only one tailoring for Spain. So, location is not a determining or distinguishing factor affecting the implementation or performance of work.)
Customer (Not Relevant: Customers don”t influence in the methods used to develop software or deliver services, because exists only one Global SDF (Service Delivery Framework) for all the customers. UNISYS, S.L. supports the economic risk of the project, and so, it determines the way of working.)
Size: Relevant. Work is performed differently based on the size of the project (maintenance requests). Minor changes are managed as maintenance activities inside a maintenance service, while others are considered enhances inside a maintenance project.
Organizational Structure (Not Relevant: All projects inside the Spanish Operations Department of Unisys use Global SDF Methodology. Organizational Structure is not a determining or distinguishing factor affecting the implementation or performance of work.)
Type of Work: Relevant. Type of work is a determining or distinguishing factor affecting the implementation or performance of work, considering several globally defined MSC (Master Service Case) at UNISYS, S.L.
Life cycle: Relevant: Work is performed differently based on the used type of life cycle: agile or traditional.
Sampling Factor Values: Small Software Requests (Size): Small changes are requested to solve little problems inside a software maintenance contract. A request is considered small if the estimated duration is less than 160 hours.
Larger Software Requests (Size): A set of product features or large change requests are the base of software development projects, developed by request of the customer. The estimated duration is more than 160 hours
New Development (Type of Work): Set of tasks to build a software product during an established time.
Application Management Support Services (Type of Work): Services related with the continuous assignation of change requests over an existing software product, where the estimated duration is less than 160 hours.
ITSM Services (Type of Work): Information Technology and Communications Infrastructure Service Management.
Help Desk Services (Type of Work): End users support, solving the issue in a first level or redirecting the issue to the right resolver group.
Professional Services (Type of Work): Assignation of several categories of IT specialists to customer planed tasks using the work method defined by the customer.
Agile Methodology (Life cycle): Software project management method is based on agile methodologies.
Waterfall Methodology (Life cycle): Set of development projects implemented following waterfall lifecycle.
Subgroups: Agile Software Development Projects: Set of software development projects following an agile methodology.
19 People, 2 Basic Units
– Agile Methodology
– Larger Software Requests
– New Development
Waterfall Software Development Projects: Set of development projects implemented following waterfall lifecycle.
53 People, 9 Basic Units
– New Development
– Larger Software Requests
– Waterfall Methodology
Help Desk Services: Services related with end users support, solving the issue in a first level or redirecting the issue to the right resolver group.
27 People, 3 Basic Units
– Help Desk Services
Professional Services: Services related with the assignation of the adequate categories of IT specialists to customer planed tasks using the work method defined by this customer.
62 People, 8 Basic Units
– Professional Services
Infrastructure Management Services: Set of services that are related with Information Technology and Communications Infrastructure Service Management.
74 People, 5 Basic Units
– ITSM Services
Application Management Support Services (AMS): Services related with the continuous assignation of change requests over an existing software product, where the estimated duration is less than 160 hours.
76 People, 4 Basic Units
– Small Software Requests
– Application Management Support Services
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