||Location (Not Relevant: There is only one location in Medellín.)
Customer (Not Relevant: They have customers in different sectors, but services are for the SAFIX product only.)
Size (Not Relevant: They have a standard size projects.)
Organizational Structure: SAFIX Development and SAFIX Support.
Type of Work: SAFIX Use licenses and SAFIX Maintenance.
|Sampling Factor Values:
||SAFIX Development (Organizational Structure): SAFIX Development
SAFIX Support (Organizational Structure): SAFIX Support
SAFIX Use licenses (Type of Work): SAFIX Use licenses
SAFIX Maintenance (Type of Work): SAFIX Maintenance
SAFIX Development -SAFIX Use licenses: New clients that acquire the right to use the product, implies the use of the product life cycle (Waterfall model).
4 People, 1 Basic Units
– SAFIX Development
– SAFIX Use licenses
SAFIX Support-SAFIX Maintenance: Clients with current license have the right to updates on regulation changes, phone support and on site consulting hours agreed in the contract.
11 People, 4 Basic Units
– SAFIX Maintenance
– SAFIX Support