||Location (Not Relevant: All development is done in Xiamen.)
Customer (Not Relevant: Custom development is for external customers; product development is for internal customers. These two types of work have some different processes.)
Size (Not Relevant: All projects are kept within the same relative size range.)
Organizational Structure (Not Relevant: R&D does most of the work on new products; Operations does most custom development, although they cooperate on some projects to share expertise.)
Type of Work: New product development is done for internal customers, for eventual sale to external customers; custom development is for external customers. These types of work have some different processes.
|Sampling Factor Values:
||Product development (Type of Work): Software for new products based on requirements from internal customers.
Custom development (Type of Work): Software development for external customers.
Product development: Software development based on requirements from internal customers
19 People, 3 Basic Units
– Product development
Custom projects: Software developed for external customers
17 People, 2 Basic Units
– Custom development