||Location (Not Relevant: Product manufacturing is in Xuchang, China, while engineering services are on customer sites. The standard processes are followed no matter where the services are delivered. Location has no impact on process implementation.)
Customer (Not Relevant: Customers are in power grid, generation and new energy domain, which has similar business pattern and no impact on process implementation.)
Size (Not Relevant: Standard processes are followed, size is NOT the factor impacting on process implementation.)
Organizational Structure (Not Relevant: All under the same organizational structure, in protection automation system branch.)
Type of Work: EPC, new station tune up, and engineering maintenance services follow different processes and managed by IPMO and after-sale service department separately.
|Sampling Factor Values:
||EPC (Type of Work): The system integration service focus on managing the design, procurement, construction and trial operation of engineering construction projects, and responsible for the quality, safety, cost and progress of the project under the total price contract.
New Station Tune Up (Type of Work): The engineering service related to new station installation, configuration, tune up and delivery, managed by after-sale service department.
Engineering Maintenance (Type of Work): The typical engineering maintenance services, including general exception handling, emergency handling of accidents, product upgrading, inspection and verification of equipment, guaranteed power supply, technical support, etc. managed by after-sale service department.
PJ-EPC: The system integration service projects, managed by IPMO.
32 People, 3 Basic Units
PO-NSTU: The new station tune up service orders, managed by the after-sales service department.
81 People, 31 Basic Units
– New Station Tune Up
PO-EMS: The typical engineering maintenance service orders, managed by the after-sales service department.
151 People, 139 Basic Units
– Engineering Maintenance