- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: Not relevant: Both projects are in the Washington DC metro area) Customer (Not Relevant: Not relevant:Both projects are for the Department of Treasury)
Size (Not Relevant: Not relevant:Work is not done differently based on size)
Organizational Structure (Not Relevant: Not relevant: All projects are managed by the same PMO)
Type of Work: Work done differently based on the type of work
Sampling Factor Values: Infrastructure support (Type of Work): Supporting IT infrastructure operations. Tasks includes help desk support, incident and problem management etc. Application management (Type of Work): IT projects providing application management services including production support, bug fixes and minor enhancements.
Subgroups: Infrastructure support: Supporting IT infrastructure operations. Tasks includes help desk support, incident and problem management etc.
12 People, 1 Basic Units
– Infrastructure supportApplication management: IT projects providing application management services including production support, bug fixes and minor enhancements.
9 People, 1 Basic Units
– Application management