| Sampling Factors: |
Location (Not Relevant: All Projects are managed from the same organization location)
Customer (Not Relevant: Organization does not differentiate processes to be followed based on customer domains.)
Size (Not Relevant: Organization does not differentiate processes to be followed based on project size differences. Projects of all sizes are required to follow same processes.)
Organizational Structure (Not Relevant: All projects follow the same organization structure)
Type of Work: There are differences in the instantiations of processes in the organization based on the type of work. There are two types of projects within the OU – (1) IT Infrastructure Support Services and (2) Business Support Services |
| Sampling Factor Values: |
IT Infrastructure Support Services (Type of Work): The scope of work is limited to providing IT Infrastructure support to customers
Business Support Services (Type of Work): The scope of these projects is to support the clients in managing different federal programs |
| Subgroups: |
TC_ITS: Projects focussing on providing IT Infrastructure Support to customers
44 People, 1 Basic Units
– IT Infrastructure Support Services
TC_BSS: Projects focussing on providing Business Support to customers
49 People, 2 Basic Units
– Business Support Services |