| Sampling Factors: |
Location (Not Relevant: Not relevant . only one location)
Customer (Not Relevant: Not relevant. Only Federal customers and the processes are the same)
Size (Not Relevant: Not relevant . Projects are similar sizes and the process does not change because of that)
Organizational Structure (Not Relevant: Not relevant. The Organization is small and the structure is not complex and the process does not change because of that)
Type of Work: There are 2 types of work. One is Software Development and Maintenance and the other is IT Services |
| Sampling Factor Values: |
Software Development and Maintenance projects (Type of Work): This group includes projects which do Software development and Maintenance
IT Services (Type of Work): This includes all the IT Services |
| Subgroups: |
IT Services: This includes the IT help desk support services
2 People, 1 Basic Units
– IT Services
Software Development and Maintenance Projects: This group includes the software development and maintenance projects
22 People, 1 Basic Units
– Software Development and Maintenance projects |