| Sampling Factors: |
Location (Not Relevant: Single site in Bangkok, Thailand)
Customer (Not Relevant: Focus group to local hospital in Thailand)
Size (Not Relevant: The size does not differentiate the work being performed. Set of standard processes being used do not differ based on size.)
Organizational Structure (Not Relevant: All the work done under the same division.)
Type of Work: The company classifies the services into two types – HIS Cloud, and – Preventive Maintenance |
| Sampling Factor Values: |
HIS Cloud (Type of Work): HIS Cloud Service projects.
Preventive Maintenance (Type of Work): Preventive Maintenance Service projects. |
| Subgroups: |
A: HIS Cloud projects
15 People, 3 Basic Units
– HIS Cloud
B: Preventive Maintenance projects
8 People, 5 Basic Units
– Preventive Maintenance |