| Sampling Factors: |
Location (Not Relevant: All BUs operate from one location hence location may not influence the process implementation)
Customer: The Two BUs offer service to different domain customers hence this could influence the process implementation
Size (Not Relevant: The size of the BUs may influence the process implementation. However, this factor is redundant to the “Customer” factor)
Organizational Structure (Not Relevant: Both BUs report to CEO of the oragnization, hence may not influence the process implementation)
Type of Work (Not Relevant: Two BUs are using similar type of work hence may not influcnce the process implementation) |
| Sampling Factor Values: |
Manufacturing Domain (Customer): Service to Manufacturing Customer
Transportation Domain (Customer): Service to Transportation Domain Customer |
| Subgroups: |
MD: BU offering Service to Manufacturing Domain Customer
7 People, 1 Basic Units
– Manufacturing Domain
TD: BU offering Service to Transportation Domain Customer
2 People, 1 Basic Units
– Transportation Domain |