| Sampling Factors: |
Location (Not Relevant: Location is relevant. However, organizational structure is similar to the locations and provide an increased coverage. Hence, organizational structure is chosen and location is deemed not relevant.)
Customer (Not Relevant: Primarily the substantial focus of the reference model is workforce related processes. And these processes have no variations based on the customer. Hence, concluded as not relevant.)
Size (Not Relevant: Processes do not have any designed tailoring or variations based on size. The workforce practices are intended for consistent deployment across the workforce and hence the conclusion. In addition, while two of the DCs are large and two of them are small, this aspect is completely subsumed under the Organizational Structure factor.)
Organizational Structure: The organizational unit consists of DCs (Development Centres). Each DC has its own variation in terms of objectives, context and to a limited extent the processes. Hence, relevant.
Type of Work (Not Relevant: For the reference model, there are no material differences in the processes based on type of work.) |
| Sampling Factor Values: |
Argentina DC (Organizational Structure): Delivery Centre in Argentina
Brazil DC (Organizational Structure): Delivery Centre in Brazil
Mexico DC (Organizational Structure): Delivery Centre in Mexico City
Monterrey DC (Organizational Structure): Delivery Centre in Monterrey |
| Subgroups: |
Argentina DC: Delivery Centre located in Argentina
2311 People, 5 Basic Units
– Argentina DC
Brazil DC: Development Centre located in Brazil
2903 People, 5 Basic Units
– Brazil DC
Mexico DC: Delivery Centre located in Mexico City
656 People, 5 Basic Units
– Mexico DC
Monterrey DC: Development Centre located in Monterrey DC
408 People, 5 Basic Units
– Monterrey DC |