| Sampling Factors: |
Location (Not Relevant: Work is performed at the same one location only.)
Customer (Not Relevant: One customer. Customer does not influence process selection.)
Size (Not Relevant: Size does not affect the processes execution.)
Organizational Structure (Not Relevant: One Unit focusing on providing services to one customer.)
Type of Work: Services are grouped through two types of deliveries. |
| Sampling Factor Values: |
AM+AE (Type of Work): Application Maintenance &Application Enhancement
AD (Type of Work): Application Development |
| Subgroups: |
1: Basic units that provide Application Maintenance &Application Enhancement services
90 People, 2 Basic Units
– AM+AE
2: Basic units that are involved in Application Development
41 People, 1 Basic Units
– AD |