| Sampling Factors: |
Location (Not Relevant: Not Relevant: (Not relevant since process implementation within Philippines are independent of location))
Customer (Not Relevant: (Not Relevant: Not relevant since the set of standard processes, alongwith tailoring guidelines, are followed irrespective of customer)
Size (Not Relevant: (Not Relevant: Not relevant since processes are independent of size))
Organizational Structure: Relevant – Organization processes are based on the Industry Groups, which are as follows -PRD, CMT, RES, Others
Type of Work (Not Relevant: (Not Relevant: Not relevant since the type of work is the same viz. maintenance and support) |
| Sampling Factor Values: |
PRD (Organizational Structure): Projects which are belong to Products (PRD) industry group. This industry group caters to all product maintenance work
CMT (Organizational Structure): Projects which belong to Communication and Technology (CMT) industry group
RES (Organizational Structure): Projects which are belong to Resources (RES) industry group. A major part of this group is Utilities, Oil and Gas customers
Others (Organizational Structure): Projects which belong to Others which is formed by the combination of FS, HP&S, and Specialized industry groups |
| Subgroups: |
IG 1: Projects those are part of Products (PRD) Industry groups
2092 People, 36 Basic Units
– PRD
IG 2: Projects those are part of Communication and Technology (CMT) Industry groups
388 People, 6 Basic Units
– CMT
IG 3: Projects those are part of Resources (RES) Industry groups
753 People, 13 Basic Units
– RES
IG 4: Projects those are part of Others Industry groups
555 People, 19 Basic Units
– Others |