| Sampling Factors: |
Location: Work is distributed in 2 countries under different lines of management which can influence the maturity of processes
Customer (Not Relevant: Accenture is standardizing processes for the delivery of application development and application maintenance through usage of a standard toolset across clients.)
Size (Not Relevant: Projects below 10 FTE are excluded and processes do not depend on the size of the engagement.)
Organizational Structure (Not Relevant: There is only one organizational structure per country)
Type of Work: Application Development and Application Maintenance are the two types of work. CMMI-DEV is used for Application Development. CMMI-SVC is used for Application Maintenance. |
| Sampling Factor Values: |
Argentina (Location): Argentina Advanced Technology Center (ATC)
Brazil (Location): Brazil Advanced Technology Center (ATC)
Application Development (Type of Work): IT application development projects
Application Maintenance (Type of Work): Maintenance of IT application : incident management, problem management, service requests, small enhancements |
| Subgroups: |
Argentina AM: Application Maintenance in Argentina
523 People, 12 Basic Units
– Argentina
– Application Maintenance
Argentina AD: Application Development in Argentina
324 People, 9 Basic Units
– Application Development
– Argentina
Brazil AM: Brazil Application Maintenance
154 People, 6 Basic Units
– Brazil
– Application Maintenance
Brazil AD: Brazil Application Development
326 People, 12 Basic Units
– Application Development
– Brazil |