| Sampling Factors: |
Location (Not Relevant: Although project work is performed at various client locations, all projects use the same processes and are managed by the same senior management. No significant differences in process implementation were noted.)
Customer (Not Relevant: AceInfo development and services projects are performed for various US Government agencies using the same set of standard AceInfo processes with no differences in process implementation.)
Size (Not Relevant: All services projects and development projects are of a similar size. Project size did not appear to significantly impact process implementation)
Organizational Structure (Not Relevant: All projects operate within the AceInfo organizational unit and report to the same senior management. Organizational structure does not appear to affect process implementation.)
Type of Work: Types of work in the organizational unit include development and services. Development projects perform software development and maintenance; services projects provide IT services, including network, service desk, and operations support for their customers. |