- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: There is only one location located in Vienna Virginia in appraisal scope)
Customer: There are 3 types of customer verticals Energy Science and Research Internal Service Organization
Size: There are two types of basic units – Small and Large based on number of FTEs
Organizational Structure (Not Relevant: All basic units follow same uniform organizational structure)
Type of Work: There are three types of work IT operations Service Help desk MaintenanceSampling Factor Values: Energy (Customer): Energy business related customers
Internal (Customer): Internal service Organization
Science and Research (Customer): Science and Research services related customers
Small (Size): basic units with <=10>
Large (Size): basic units with > 10 staff
IT operations (Type of Work): IT operations support
Services Help desk (Type of Work): Services Help desk function
Maintenance (Type of Work): Maintenance related workSubgroups: SG1: Small , IT operations , Internal
7 People, 1 Basic Units
– Internal
– Small
– IT operations
SG2: Large ,IT operations , Science and Research
14 People, 1 Basic Units
– IT operations
– Large
– Science and Research
SG3: Large Energy Service Help desk
46 People, 1 Basic Units
– Energy
– Large
– Services Help desk
SG4: Small Maintenance Energy
5 People, 1 Basic Units
– Maintenance
– Small
– Energy