| Sampling Factors: |
Location (Not Relevant: Location has no impact on process implementation because none of the processes are location-specific. Standard process methodology is followed.)
Customer (Not Relevant: As organization is providing services in similar domain and similar processes are applied.)
Size (Not Relevant: There is a provision of project tailoring from the standard methodology in case required. The appraisal sample projects were of similar size and no significant tailoring which distinguishes one from the other was carried out in these projects. Standard stages were followed. Hence size was not taken as a relevant factor.)
Organizational Structure (Not Relevant: All projects are under the same structure (Organizational Unit) called (Services Division). Within the projects, as well, the structure is similar containing program manager, project manager / project lead, team-members, etc.)
Type of Work: Three types of service activities are carried out: (1) Staff Augmentation Service (2) IT Helpdesk Service, (3) Software Solutions Service. Wherever required, standard processes are tailored to prepare the project defined process. |
| Sampling Factor Values: |
Staff Aaugmentation Service (Type of Work): The nature of work is to provide Staff Augmentation Service to customers
IT Helpdesk Service (Type of Work): The nature of work is to provide IT Helpdesk Service to customers
Software Solutions Service (Type of Work): The nature of work is to provide design, development, implementation and maintenance service to customers for software solutions. |
| Subgroups: |
StaffAugmentation Service: The nature of work is to provide Staff Augmentation Service to customers
3 People, 1 Basic Units
– Staff Aaugmentation Service
IT Helpdesk Service: The nature of work is to provide IT Helpdesk Service to customers.
11 People, 1 Basic Units
– IT Helpdesk Service
Software Solutions Service: The nature of work is to provide design, development, implementation and maintenance service to customers for software solutions.
12 People, 2 Basic Units
– Software Solutions Service |