DNW ADMINISTRACION Y CONTABILIDAD, S.A. DE C.V. (DyNet)

cmmirz

10年 ago

Sampling Summary： （抽样汇总）

Sampling Factors:	Location (Not Relevant: The Company has hired people in two locations (Mexico City and Guadalajara), but the way work is performed is not affected by this fact because the same processes are followed, and all projects are managed from Guadalajara.) Customer (Not Relevant: Only commercial customers.) Size (Not Relevant: All projects/services have small teams (up to 3 people). Project/service complexity affects duration, not the way work is performed.) Organizational Structure (Not Relevant: All work is reported to the Engineering Manager.) Type of Work: Two types of work: (1) IT implementation; (2) Technical support.
Sampling Factor Values:	IT Implementation (Type of Work): Deployment of IT solutions. Technical Support (Type of Work): Customer support delivery.
Subgroups:	IT Projects: Projects to deploy IT solutions, such as connectivity, communications, and security. 10 People, 15 Basic Units – IT Implementation NOC: The Network Operations Center (or NOC) is responsible to provide customer support to clients with valid service policies. 1 People, 1 Basic Units – Technical Support