| Sampling Factors: |
Location (Not Relevant: All projects are managed from the same location, Sevilla (Spain).)
Customer: There are two quality systems different depending on the customer (Administraciones Públicas y Endesa Sistemas Comerciales).
Size (Not Relevant: The size is included in the type of work (development more than 200 hours, maintenance less than 200 hours).)
Organizational Structure (Not Relevant: The company is organized by customer, so this relevant factor is included in customer one and because of that is not a relevant factor.)
Type of Work: Two types of projects depending on the type of work (Development and Maintenance). |
| Sampling Factor Values: |
Public Administrations (Customer): Projects developed for Public Administrations
Endesa – Enel (Customer): Projects developed for Endesa – Enel
Development (Type of Work): Projects with an estimated effort greater than 100 person / hours for Public Administrations projects and greater than 200 hours for Endesa-Enel projects.
Maintenance (Type of Work): Projects with an estimated effort less than 100 person / hours for Public Administrations projects and less than 200 hours for Endesa-Enel projects. |
| Subgroups: |
Endesa / Enel – Development: Projects developed for Endesa Sistemas Comerciales with an estimated effort greater than 200 person / hours
51 People, 47 Basic Units
– Endesa – Enel
– Development
Endesa / Enel – Maintenance: Projects developed for Endesa Sistemas Comerciales with an estimated effort less than 200 person / hours
20 People, 62 Basic Units
– Maintenance
– Endesa – Enel
Public Administrations – Development: Projects developed for Public Administrations with an estimated effort greater than 100 person / hours
19 People, 95 Basic Units
– Public Administrations
– Development
Public Administrations – Maintenance: Projects developed for Public Administrations with an estimated effort greater than 100 person / hours.
8 People, 91 Basic Units
– Maintenance
– Public Administrations |