| Sampling Factors: |
Location (Not Relevant: Not relevant. All activities are performed in one single location)
Customer (Not Relevant: Not relevant. All services are delivered to internal customers.)
Size (Not Relevant: Not relevant. Services are characterized to deliver similar type of requests independently of the size of the requests that result in development projects with similar size.)
Organizational Structure (Not Relevant: Not relevant. All business units and development team follow the same organizational structure)
Type of Work: There are three differentiated type of activities with the scope, those related to services considered as application service management and software product and project development which can be categorized as traditional and SCRUM. |
| Sampling Factor Values: |
Traditional (Type of Work): Application development for projects under AGROSEGURO responsibility with a closed scope greater than 500 hours.
SCRUM (Type of Work): Small enhancements that are grouped into sprint and managed according to scrum principles
Support and Corrective (Type of Work): Two kind of activities group into a single type since they correspond to a response to a user requests that do not follow a plan and are performed in a similar manner: Requests from users for extraction of information, answers to technical or functional queries and the resolution of incidents produced in existing applications. |
| Subgroups: |
SG1: Traditional Water fall development
19 People, 9 Basic Units
– Traditional
SG2: Scrum approach projects
11 People, 5 Basic Units
– SCRUM
SG3: Support and corrective requests
5 People, 10 Basic Units
– Support and Corrective |