| Sampling Factors: |
Location (Not Relevant: All work is performed at single location.)
Customer (Not Relevant: All customers are of similar type & do not affect process performance.)
Size (Not Relevant: All Projects are of similar size & do not affect process performance.)
Organizational Structure (Not Relevant: All projects are executed with similar organization structure.)
Type of Work: The type of work (development & maintenance) affects process performance. |
| Sampling Factor Values: |
Development (Type of Work): Development projects for customers.
Maintenance (Type of Work): Maintenance projects for customers. |
| Subgroups: |
G1: Development projects for the customers.
27 People, 4 Basic Units
– Development
G2: Maintenance projects for the customers.
8 People, 2 Basic Units
– Maintenance |