| Sampling Factors: |
Location: Team is geographically distributed but is a single team following the same processed. No impact on process performance.
Customer: There are multiple internal customers but is a single team following the same processed. No impact on process performance.
Size (Not Relevant: This is a single service program with 12 FTEs and following the same process.)
Organizational Structure (Not Relevant: All personnel within the same organization and reporting chain. Work is not performed differently based on this factor.)
Type of Work: There is only one type of work – quality management support. This determines the processes used and how they are performed. |
| Sampling Factor Values: |
Annapolis Junction MD (Location):
Colorado Springs, CO (Location):
Internal (Customer): Multiple internal clients
Null (Customer): Created to satisfy SAS requirement.
Null (Type of Work): Created to satisfy SAS requirement.
Services (Type of Work): There is only one type of work – quality management support. This determines the processes used and how they are performed. |
| Subgroups: |
1: The is only one subgroup as their is one BU and covers 100% of the org. Also we are covering all locations.
12 People, 1 Basic Units
– Annapolis Junction MD
– Internal
– Services |