| Sampling Factors: |
Location: The METC project is in only one location: San Antonio, Texas
Customer (Not Relevant: The METC project has only one customer type – Government)
Size (Not Relevant: No effect on implementation. The METC project is the only project in scope for this appraisal.)
Organizational Structure (Not Relevant: No effect on implementation. All IT services projects are in the same organizational unit and report to the same senior management.)
Type of Work (Not Relevant: No effect on implementation if no. Helpdesk, DBA, and System Admin IT services are the only services in scope. The METC project is the only project in scope and it performs all of these service types.) |
| Sampling Factor Values: |
San Antonio (Location): The METC project is in only one location: San Antonio, Texas
Other (Location): The METC project is in only one location: San Antonio, Texas |
| Subgroups: |
1: IT services projects with more than 6 personnel with work done in San Antonio for the Military providing Helpdesk, DBA, and System Admin services.
8 People, 1 Basic Units
– San Antonio |