| Sampling Factors: |
Location (Not Relevant: Not Relevant since all projects are developed from the Hefei Location. There being only one location, this has not been taken as a relevant factor)
Customer: Relevant – Customers can be of two types – external customers and internal Group Customers. Process adherence may differ because of this, hence this has been taken as a sampling factor
Size (Not Relevant: Not Relevant since all projects are similar size (around 8 – 12 FTEs) and processes are independent of size anyways)
Organizational Structure (Not Relevant: Not Relevant since the OU consists of only one department – Software Technology office of the Technology Centre. The processes followed are independent of the org structure)
Type of Work (Not Relevant: Not Relevant since only waterfall lifecycle is being followed in the OU – hence it is not a sampling factor) |
| Sampling Factor Values: |
External customers (Customer): Projects which are done for customers external to the company
Internal Group customers (Customer): These projects are done for internal company customers |
| Subgroups: |
C1: External customers: Projects done for external customers.
27 People, 4 Basic Units
– External customers
C2: Internal Group customers: Projects which are done for internal company customers
20 People, 2 Basic Units
– Internal Group customers |